If you place an order with us the following terms of trade will apply...


Terms of Trade for Seminar Orders

Credit is extended on the understanding that full payment will be made by the 20th of the following month.  Responsibility for ensuring payment is made rests with each named individual on the account, despite whether a company, firm or business name also appears on the account.  It is the individual’s responsibility to ensure their employer or company pay on their behalf if such an arrangement exists in their workplace or business.  You agree that we may charge an additional $20 administration fee for each month an account (or part of an account) remains outstanding following the first overdue reminder notice.  Unpaid accounts will be passed to our debt collector and all associated collection costs will be added to the outstanding total. 


Seminar Withdrawals and Non Attendances

Should your circumstances mean that you are no longer able to attend you are welcome to transfer your registration to another person at no additional cost (please advise us so that we can amend our records). 

If you have already paid the invoice and a replacement isn’t possible, refunds will be made in line with the following schedule.  If we receive notice of cancellation more than ten business days prior to the seminar we will provide you with a refund less a 15% administration fee.  If we receive notice between ten and one business days prior to the seminar you will receive a 50% refund of your registration fee.  No refunds are available for cancellations in the final 24hrs prior to a seminar or for un-notified non-attendance on the day. 

If you are yet to pay the invoice and a replacement isn’t possible, administration and/or cancellation charges will still apply in line with the following schedule.  If we receive notice of cancellation more than ten business days prior to the seminar we will amend and reissue the invoice to show a 15% administration fee.  If we receive notice between ten and one business days prior to the seminar an amended invoice for a 50% administration/cancellation fee will be reissued.  In situations where cancellations in the final 24hrs prior to a seminar occur, or for un-notified non-attendance on the day, payment of the full invoice is still required.  All amended and reissued invoices still need to be paid by the original due date as per the provisions of the ‘Credit’ paragraph above.


Seminar Cancellation

In the unlikely event the training does not go ahead we will re-schedule the seminar and offer a full refund to those who cannot attend on the new date. If the seminar is cancelled all delegates who have paid in full will be offered either a credit on a future Compass Seminar (within 12 months of the cancelled one), or a full refund of their registration fee.  All refunds must be requested in writing and clearly identify the bank account the refund is to be made to.  We accept no responsibility for any other costs incurred by delegates as a result of a seminar cancellation. 


Seminar Disclaimer

The information provided in the seminar handout notes and at the seminars are the views of the trainer, and do not necessarily reflect the views of Compass Ltd.  The information and professional advice delivered in the workshops and the associated printed material is provided solely on the basis that before relying on this material, delegates should obtain appropriate advice relevant to their particular circumstance to evaluate its accuracy, currency, completeness and relevance for their purposes.  Compass Ltd will not be liable for any damages of any kind to any person or entity arising from the use of this information.  Your attendance at our seminars reflects your acceptance of this statement.


Terms for Book and Merchandise Purchases

No returns are available on book purchases unless negotiated prior to ordering.  All books and merchandise are supplied on credit with the understanding that full payment occurs by the 20th of the following month.  All books remain the property of the vendor until paid for in full.  You grant to us a security interest in all books and merchandise supplied by us to you and not paid in full.  You agree that such security interest meets the requirement of s36 of the Personal Property Securities Act 1999 and that such security interest amounts to a purchase money security interest as defined by that said Act.  You agree that we may charge an additional $20 administration fee for each month an account remains outstanding following the first overdue reminder notice. Unpaid accounts will be passed to our debt collector and all associated collection costs will be added to the outstanding total.